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1st Level IT Service Desk (German)
IT SERVICE DESK TECHNICIAN WITH GERMAN
Responsibilities
- Working in IT first level support and receive IT-relevant requests;
- Process, document and solve IT user requests (faults, service requests and demand requests) by
- mail, ticket system or other defined communication channels in 1st level IT operations; - Provide support in the client hardware and user lifecycle management, including the maintenance of assets;
- Administration of the current Microsoft Azure Cloud Services according to predefined standards and processes in the context of 1st level operations area.
Qualifications
- Successfully completed studies in the IT sector or comparable education;
- Practical work experience as an IT technician in 1st level support;
- Very good and
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- date knowledge in the area of Microsoft client architecture (hardware, software, operating system); - Good knowledge in the area of Microsoft technologies, especially Azure Cloud, Active Directory, SCCM and Intune;
- Knowledge in the area of network & server infrastructure is an advantage;
- Ability to work independently, as well as being customer oriented;
- Fluent in German and English.
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