Account Manager - Croatian Speaker (Hybrid)
Location: Bucharest, Romania
Work Model: Hybrid
Language Requirement: Native or C2 level Croatian
About the Role:
We are seeking a skilled Account Manager with call center experience to join our team in Bucharest. The ideal candidate will handle client accounts, deliver exceptional service, and build strong relationships. This hybrid role offers flexibility, excellent benefits, and the opportunity to work in a dynamic international environment.
Key Responsibilities:
- Manage and nurture assigned client accounts.
- Act as the main point of contact for Croatian-speaking clients.
- Provide
- quality support and address client inquiries via phone, email, or chat. - Collaborate with internal teams to ensure client satisfaction and effective solutions.
- Identify and capitalize on upselling and
- selling opportunities. - Maintain accurate records of account performance and client interactions.
- Deliver on account growth and retention goals.
Requirements:
- Language Proficiency: Native or C2-level Croatian, with fluent English.
- Experience: 1-2 years in a call center, account management, or similar role.
- Strong communication and interpersonal skills.
- Excellent organizational skills and the ability to multitask.
- Proficiency in CRM tools and other relevant software is a plus.
- Problem-solving attitude with attention to detail.
What We Offer:
- Competitive salary and
- based incentives. - Comprehensive benefits, including private health insurance.
- A hybrid working model for flexibility and
- life balance. - Opportunities for professional growth and career advancement.
- A vibrant, multicultural workplace in the heart of Bucharest.
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