Account Manager Bucharest

Account Manager
Bucureşti
Bucharest, Bucharest, Romania

About us:

Every
Matrix is a leading B2B Saa
S provider delivering i
Gaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the i
Gaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Account Manager to join our team in Bucharest!

About the job:

As an Account Manager for Gam
Matrix, you will become the internal and external commercial representative of the product, ensuring seamless communication and collaboration across departments and with clients. Gam
Matrix is a highly flexible and scalable i
Gaming platform, combining player account and wallet management, fraud detection and prevention tools, responsible gaming features, and
- depth reporting.

You will act as the key link between Gam
Matrix and other internal teams such as Account Management, Sales, Delivery and Operations. Additionally, you will maintain direct communication with clients, participate in client calls, explore upsell opportunities, and foster collaboration to drive mutual growth.  

What you'll get to do:

• Serve as the primary point of contact for Every
  Matrix Key accounts, building and maintaining strong,
  - term relationships.
• Participate in client calls to understand their business goals and identify upsell and collaboration opportunities.
• Proactively address client concerns, ensuring a high level of satisfaction and retention.
• Represent Gam
  Matrix internally, acting as the central point of communication for
  - departmental teams (Every
  Matrix Key Accounts, Sales, Delivery, and Operations).
• Facilitate effective communication with product teams, ensuring client needs and priorities are understood and met.
• Work with clients to optimize their ROI across Gam
  Matrix products and services.
• Manage operational issues affecting service delivery, ensuring smooth and efficient processes.
• Help the delivery team collect, verify, and prioritize clients' technical and
  - technical requirements for new product features.
• Ensure clients have a clear understanding of the product development roadmap and upcoming releases.
• Ability to demo product and features to clients.  
• Review and analyze data to identify usage trends and insights.

What you need to shine:

• Have a good understanding of IT&C solutions, especially on Player account, wallet management, fraud detection and prevention tools, responsible gaming features, and
  - depth reporting.
• Solid understanding of the online gambling industry.
• 3 years in
  - facing positions (client services, sales…) with at least 1 year in Account Management for Saas or IT company offering Player Account Management or Full platform services.  
• 1-3 years in i
  Gaming industry.  
• Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational and
  - solving abilities.
• Ability to analyze data and provide actionable insights.
• Excellent English written and oral communication skills.
• Exceptional communication and interpersonal skills to facilitate collaboration with internal and external stakeholders.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

• Hybrid work schedule: 60% work from the office and 40% work from home (during your first 3 months, you'll be in the office
  - time)

• Support for New Parents:

• 21 weeks of paid maternity leave, with the flexibility to work from home
  - time until your child turns 1 year old.

• 4 weeks of paternity leave, plus the flexibility to work from home
  - time until your child is 13 weeks old.

Our office perks include parking,
- site massages, and frequent
- building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance.  

• Private Medical Subscription.  

• Access online learning platforms like Udemy for Business and Linked
  In Learning, and a budget for external training.

At Every
Matrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

Every
Matrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first i
Gaming supplier to receive WLA Safer Gambling Certification. Every
Matrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.