AI Bots Developer
Spirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet. Since launching our global hiring initiative, we now employ over 2, 000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
We are seeking a skilled AI Bots Developer to design, build, and optimize advanced conversational AI solutions using Dialogflow CX (DFCX). The ideal candidate will have expertise in NLP, machine learning, and backend integration to create
- performing chatbots and virtual assistants that drive user engagement and operational efficiency.
What you'll be getting up to:
AI Bot Development & Optimization
- Design and develop conversational agents using Dialogflow CX, including intent/entity training, flow design, and
- channel deployment (web, mobile, voice). - Implement
- aware dialog management, session handling, and dynamic response generation in DFCX. - Optimize bot performance through intent tuning, entity extraction, and fulfillment integration (webhooks, APIs).
NLP & Machine Learning Integration
- Train and
- tune NLP models (e. g. , BERT, GPT-3. 5/4) for intent classification, entity recognition, and sentiment analysis. - Build custom ML pipelines using frameworks like Py
Torch, Hugging Face, or Tensor
Flow to enhance DFCX capabilities. - Experiment with advanced techniques like
- shot learning or LLM prompting for complex conversational scenarios.
Backend Integration & Automation
- Integrate DFCX bots with backend systems (APIs, databases, CRM) using Python, Fast
API, or Node. js. - Develop serverless cloud functions (e. g. , GCP, AWS Lambda) for
- time data retrieval and processing. - Troubleshoot and debug integration issues, ensuring seamless data flow between DFCX and external services.
Data-Driven Optimization
- Analyze conversation logs with tools like Big
Query or Looker to identify bottlenecks (e. g. , fallback rates, misclassified intents). - Implement A/B testing for dialog flows and response variations to improve user satisfaction (CSAT) and task completion rates.
- Use CI/CD pipelines (Git
Hub Actions, Jenkins) to automate bot deployment and version control.
Collaboration & Support
- Work with UX designers to refine chatbot interfaces and ensure natural user interactions.
- Partner with QA engineers to build test suites for intent accuracy and flow validation.
- Provide technical support for bot incidents, including rapid
- cause analysis and hotfix deployment.
- Bachelor’s degree in Computer Science, AI, or related field (or equivalent experience).
- 2-4 years of
- on experience in conversational AI development, with at least 1 year focused on Dialogflow CX.
- Portfolio of deployed bots (Git
Hub, live demos) showcasing NLP/ML integration and DFCX expertise.
Core Technical Skills:
- Dialogflow CX Mastery: Experience with flow design, session parameters, and advanced fulfillment in DFCX.
- Programming: Proficiency in Python (Flask/Fast
API) for backend integration, and Java
Script/Type
Script for frontend UI (React/Angular). - NLP/ML Tools: Experience with spa
Cy, NLTK, Rasa for NLP pipelines; exposure to transformer models (e. g. , Hugging Face LLM
- tuning). - Cloud & Dev
Ops: Experience deploying bots on GCP (Cloud Functions, Dialogflow ES/CX); knowledge of CI/CD (Git
Lab) and containerization (Docker).
Bonus Skills:
- Experience with Voiceflow or Amazon Lex for omnichannel bot deployment.
- Familiarity with Lang
Chain or Llama
Index for LLM-augmented conversational workflows. - Experience with telephony integrations (e. g. , Twilio, Genesys) for voice bots.
Diversity & Inclusion at Sportserve
At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.
If you’re a passionate about technology and looking to start your career in an international,
- thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!
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