Air Logistics Operational Care Specialist
Air Logistics Operational Care Specialist
Cluj, Romania | Frachttransport und Kundenservice | Vollzeit | req122576
If you wish to further develop your career with one of the most successful logistics organizations we are looking for a new Operational Care Specialist. This is an excellent opportunity to join our Air Logistics team.
Your Role Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc. ). All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems. Your Responsibilities - Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
- To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export / import compliance and rate and routing information.
- To immediately report problems, operational disputes or discrepancies to supervisors, managers.
- To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
- To initiate and resolve any rate or performance discrepancies.
- To work with Customer Care teams on account implementation
- Manage and Perform All Tasks Reliably, Accurately and On-Time According to Defined Operational Care Standards and KPI’s.
- Drive Accurate Status and Real-Time Visibility in Air
LOG. - Negotiate and maintain vendors and support OCC manager to ensure their tariffs are uploaded into Air
LOG. - Collaborate with the Customer Care Location to ensure we deliver on our customer service commitments.
- Direct communication with customers on operational topics
- Collaborate with the Revenue Care Centre to ensure all costs and exceptions are noted in real time to enable accurate invoicing and maximize GP.
Your Skills and Experiences - Bachelor Degree (Economics, Import/ Export, Logistics, or related fields could be a plus)
- Having 1-2 years working experience (experience in Freight Forwarders or Air Logistics would be a plus)
- Analytical & Organizing Skills
- Teamwork
- Communication Skills
- Time Management and ability to meet deadlines
- Problem Solving
- English
- medium level - Proactiveness
- Driving license would be a plus
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
- To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export / import compliance and rate and routing information.
- To immediately report problems, operational disputes or discrepancies to supervisors, managers.
- To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
- To initiate and resolve any rate or performance discrepancies.
- To work with Customer Care teams on account implementation
- Manage and Perform All Tasks Reliably, Accurately and On-Time According to Defined Operational Care Standards and KPI’s.
- Drive Accurate Status and Real-Time Visibility in Air
LOG. - Negotiate and maintain vendors and support OCC manager to ensure their tariffs are uploaded into Air
LOG. - Collaborate with the Customer Care Location to ensure we deliver on our customer service commitments.
- Direct communication with customers on operational topics
- Collaborate with the Revenue Care Centre to ensure all costs and exceptions are noted in real time to enable accurate invoicing and maximize GP.
Your Skills and Experiences - Bachelor Degree (Economics, Import/ Export, Logistics, or related fields could be a plus)
- Having 1-2 years working experience (experience in Freight Forwarders or Air Logistics would be a plus)
- Analytical & Organizing Skills
- Teamwork
- Communication Skills
- Time Management and ability to meet deadlines
- Problem Solving
- English
- medium level - Proactiveness
- Driving license would be a plus
- medium level
The ideal candidate must have a "can do" and service related mentality, and show an ability to communicate and coordinate with colleagues, suppliers and partners. A high level of attention to details is a must, coupled with communication and organizational skills. Candidates must demonstrate a high degree of flexibility, positive work ethic and attitude
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