Airbnb Resolution Customer Agent Italian&English-from office Bucharest

Airbnb Resolution Customer Agent Italian&English-from office
Bucureşti
Bucharest, Bucharest, Romania

Description

Are you looking for a great career and a place to shine? Join us as a Resolution Customer Agent ︀︋︇︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅︊︄︈︌︊︎︂︎︀︋︇︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅︊︄︈︌︊︎︂︎on our Airbnb project!︀︋︇︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅︊︄︈︌︊︎︂︎Your profile:Ability to write and speak fluently, clearly and concisely in Italian and English Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week Availability to work full time from our offices in Bucharest
Previous experience is mandatory, at least 6 months Excellent
- solving abilities Empathetic and can communicate in a caring and friendly manner Strong time management skills and motivation to exceed expectations Enjoy working in a
- paced environment Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones Strong team spirit with passion and drive to help users and deliver the best in customer service High level of mediation and composure

Requirements

As a Customer Support Agent:You will master the skills of effective communication,
- solving, customer service, and strong cultural awareness You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.  You’ll be the face of one of the world’s top brands.

Offer

We offer:Relocation package in place
Fixed salary, performance and
- based bonuses, depending on the position Monthly meal tickets Free access to our modern and
- equipped employees' gym space in our office building in Bucharest Private medical subscription coverage Extra health benefits: special discounts for dental care and optical services with our partners Reimbursement for your public transportation subscription, after the trial period Gym subscription reimbursement, after the trial period Free subscription to the Bookster virtual library Dedicated psychologist available for free sessions (online or face to face) Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more Paid training and international career opportunities Multilingual exposure - improve your spoken and written language skills Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​