Analyst, Retail Application Infrastructure Operations
Analyst, Retail Application Infrastructure Operations
Description
About Estée Lauder Companies
The Estée Lauder Companies is the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. We are the only company focused solely on prestige makeup, skincare, fragrance, and hair care with a diverse portfolio of 25 brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and imagination — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder.
The Estée Lauder Companies is currently migrating its legacy POS environment within the EMEA region to a new POS platform. To support the ongoing maintenance of the solution, and continual business as usual demand (including legal / regulatory and business enablement), multiple environments need to be
- up and maintained to represent the diverse range of affiliates and brands (with their specific nuances) and allow for testing of new developments and regression testing of existing functionalities. This role is responsible for the setup/request and maintenance of these environments for development, testing,
- production and production, as the long term strategy for the POS platforms.
Additionally, the role is responsible for maintaining the installation process for a till (image, application, database), and accountable for application installation documentation that goes
-
- hand with the continued evolution of the retail applications.
The role will work alongside level 2 retail support teams to ensure business operational continuity.
Qualifications
Job Requirements and Qualifications:
- Minimum Education level: A-Level or equivalent
- Minimum Years of Experience: 1-3 years
- % Travel Time: 5%
Key Roles and Responsibilities:
Database Administration
- Monitoring database performance and implementing optimization measures.
- Managing database security, including user accounts, roles, and permissions.
- Implementing and overseeing disaster recovery plans.
- Troubleshooting and resolving
- related issues from centralized instances as well as retail store level Databases.
- Collaborating with development teams to design and optimize database structures.
- Providing support for
- related queries and requests.
- Ensuring compliance with data protection regulations and standards.
- Create SQL scripts and procedures to support project deliverables and issue resolution.
Retail Hardware Staging Process
- Responsible for maintaining the retail terminal staging process which includes updates to the OS, DB and POS peripherals drivers
- Ability to maintain communication and direction to 3rd party staging providers
- Accountable for application installation documentation
Software Deployments
- Responsible for deploying patches, software updates, certificates and POS releases to the retail environment components including centralized application servers, local retail workstations as well as local and centralized databases
- Set-up / request and maintenance of the retail application environments
- Supports project and business as usual teams by ensuring development, test,
- production and production environments are accurately
- up and available for their needs
- The role will work alongside level 2 retail support teams to ensure business operational continuity
- Supports the management of
- party system access requests
Functional Skills
- Understanding and experience working with and supporting IT systems
- Excellent communication and stakeholder management skills
- Ability to work independently and as part of a distributed team
- Good documentation skills
- Methodical in approach and process driven
- Interest to further develop and a quick learner
Beneficial Skills
- Ability to develop Windows OS Power
Shell scripting
- Unix/Linux skills
- Understanding and experience working and supporting Retail IT systems
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