Application Specialist
Application Specialist
Client Description:
An exciting opportunity, is now available within imaging business like ultrasound equipment & Support Romania Marketing function, focusing on training of clinical staff.
Responsibilities:
We are looking for a passionate and energetic clinical applications expert with knowledge and experience of the ultrasound business and Imaging, in a hospital environment to develop this role, ambitious and commercially astute, you will work hand in hand with various internal and external stakeholders being instrumental in driving successful training and expertise thus generating business growth.
-Exhibit product expertise during customer support and clinical training.
-Help sales organization in pre and post sales support.
-Extend after sales support of ultrasound products.
-Organize and deliver training through screening workshops, forums, and seminars.
-Help service organizations to determine nature of clinical equipment problems.
-Coordinate with Project Manager and Marketing Manager for training sessions at customer installation site.
-Engage to develop customer training tools and offer relevant input for future products and services.
-Organize and coordinate congresses, forums and customer meetings included in the marketing plan.
-Communicate customer information and problems as well as opportunities to Technical, Customer and Marketing Support teams.
-Communicate with customers proactively improving customer satisfaction and loyalty.
-Communicate with customers to resolve problems and enhance customer satisfaction.
-Manage all company demo equipment in good and orderly condition.
-Resolve delivery of customer service and involve in root cause analysis for problem solving.
-Complete administrative activities and ensure product demonstration support.
-Extend support in professional forums, congresses, and conferences.
-Work with the Account Manager within the area to generate profitable sales.
-Keep clinical, technical and market knowledge up to date.
-Contributing to the design and development of product resources such as user guides, competency frameworks and training presentations.
-Manage and maintain timely training records.
Candidate Profile:
-Background is health science with clinical experience, and clinical applications with very good communications skills.
-Demonstrate experience of working autonomously.
-Previous knowledge of Imaging medical devices and Clinical Applications is an advantage.
-Commercial experience in a similar role advantageous.
-Fluent in English.
-Excellent communication and presentation skills.
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