Back Office Analyst - German / French Speaker (m/f/d) Timișoara

Back Office Analyst - German / French Speaker (m/f/d)
Timişoara
Timișoara, Timiș, Romania

Linde Global Services

Back Office Analyst - German / French Speaker (m/f/d)

Timisoara, Romania｜req19373

What you will enjoy doing

• You will be in charge for query processing, distribution of
  - mails, creating offers and other customer inquiries such as price confirmations, sales, and turnover lists
• Further, you will create and run regular reports regarding customer files
• In addition you will process changes in customer database and be responsible for the verification of customer data by accredited files (official sites); Maintain the company's customer master data processing manual
• You will enter and process all incoming orders (ERP system,
  - mail) is part of your role, as well as to set up and document the order process for new customers
• In this role you will complete daily inventory check to ensure order accuracy and send customers daily or weekly inventory updates (when applicable)
• Analyze complaints and requests from customers and propose solutions
• You will request approvals, when necessary, for implement corrections and changes and communicate solutions and feedback to the customer
• Create and deliver reports required by customer and management as part of business dynamics. Also, you will maintain quality in the required standards and constantly improve the performance of processes; collaborate with team and team manager on workload and fair sharing of shared responsibilities

What makes you great

• You have great communication skills, both written and verbal
• Mandatory advanced level of German and French language (B2-C)
• Further, good knowledge of MS Office package (Outlook, Excel, Word, Power
  Point) is required in this role
• Equivalent knowledge and experience using ERP systems (SAP preferential)
• You have customer support / customer service experience
• Detailed oriented and
  - solving skills
• You are able to collect, interpret and use data effectively, driving digital transformation projects

Why you will love working with us

Linde Global Services Timisoara (LGST) is the shared service center of Linde plc in Romania. From Order-to-Cash activities (such as order processing, fulfillment & shipping, customer master data, credit management, query management & customer support, invoice generation & payment, asset management & data management) to Controlling & Reporting, Business Intelligence, Continuous Improvement & Automation areas, the services provided by our international hub are essential to the daily running of different divisions of Linde plc.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

What we offer you!

We are a community of determined and proactive people, empowered to turn a challenge into an opportunity of learning and developing. We value a culture based on communication, mutual support and constructive competition while having fun together. In addition to an attractive compensation and benefits package, we offer you the opportunity to have an impact on the
- being of our customers and the chance to tailor your career growth.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.

Your contact

Linde Global Services Romania S. R. L.
Linde HR Team

Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.