BTS Process Analyst Manager
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Learn more:
Process Analyst Manager
What this position is about - Purpose:
The Process Analyst acts as a service provider working under the BTS Team Lead/Business Expert lead to implement the approved process changes and continuous improvement of the business.
He also provides expertise in his/her application/process specialization to support the daily operations and effective performance of the business solution (application/support maintenance) with a focus on critical/complex incidents & significant change/service request delivering timely and quality solutions to users while at the same time ensuring that they utilize the full application potential.
He/she is the expert on the assigned areas, coaching and helping the process/application analysts in the configuration/customization of the associated application modules.
He/she is the point of contact between his/her specific process areas and the Power Users, keeping them
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- date and knowledgeable of the systems and business processes/best practices.
He drives and monitors the implementation of small, approved projects ensuring alignment of changes to the GRM.
What will you do - Responsibilities:
Operations
- users
Analyse Business process / system changes requests
Minor/standard enhancements/projects
Knowledge management
- users through support/change request resolution and training in coordination with the training team
Who are we looking for - Requirements:
PP/DS , SAP IBP , SAP TM or SAP LBN in the areas of application support, business process design and enterprise business solutions implementation projects
What`s in it for you?
- being program included
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