Business Care Partner Romania - Customer Service
Location: Hybrid in Bucharest. 3 days at home and 2 days in the office per week.
Purpose
Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
Ensure the processing of orders from validation to dispute resolution on a portfolio of customers.
The Job (responsibilities):
Be a force of proposal for simplifications, improvements, automations that would make our processes more efficient.
Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc. ).
Communicate with sales teams about the problems inherent to their customers.
Know and master the products and catalogs of your domain.
Ensure daily processing, integration and unblocking of all orders received.
Follow the complete cycle of the order, from its receipt to its delivery - ensure the proper management of the book.
Take prompt action with customers as soon as a matter arises (quality problems, delays, significant disruptions, etc. ) - Inform management in the event of significant or unusual deviations.
Ensure mass processing on order books (cleaning, product transitions, etc. ).
Generate export documents and coordinate shipments.
Respond to customer queries via email or phone.
Seize disputes in CFIN and resolve dispute situations (claims related to deliveries, deductions, returns, pricing conditions) in coordination with the concerned teams (commerce - DC - pricing).
Contribute together with the team leader, the analysis and understanding of KPIs.
Ensure the correct training of pairs in case of absences.
Share your skills and knowledge in a team spirit and perspective of continuous improvement Reporting.
The Person (requirements):
Bachelor’s degree or equivalent.
English (minimum level B1).
SAP and CFIN knowledge would be a advantage.
Comfortable with Excel (Basic Formulas / TCD).
Basic knowledge and understanding of supply chain.
Knowledge of constraints, incoterms, export documentation.
Ability to work in a team.
Organizational skills and diligence.
Ability to manage diverse tasks.
Excellent interpersonal skills for internal and external relations.
Customer orientation and a service mindset.
Joining the Stanley Black & Decker team means working in an innovative,
- driven and highly collaborative team environment supported by over 58, 000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4. 0 Initiative. We are committed to ensuring our
-
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- art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of
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- art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
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