CE OPS Support Analyst with Spanish Iași

Short Description

The ideal candidate will provide general commercial support to a software licensing company in order to help internal commercial team members and channel partners in quoting, pricing, reporting activities to improve sales/revenue, efficiencies, maximize customer satisfaction and drive productivity by removing operational activities from the commercial team

Qualifications

• English and Spanish: B2-C1 level
• The highschool diploma is mandatory
• Previous experience with client interaction, in roles such as Customer Service Advisor, Invoice Processor, etc.
• Previous experience in working with EXCEL
• Familiar with using various tools to extract relevant info for a specific activity
• Prior knowledge of operating with ticketing tools
• Understanding of how contracts are structured
• Know the value of process standardization and optimization
• Strong communication and team skills, leadership, and initiative.

Job Responsibilities

• Maintain deal support activities that sustain a sales opportunity flow in configuration, pricing, approvals and providing of a quotation to a customer for future orders
• Responsible for reviewing customer agreements and processing new and
  - on software purchases
• Working together with client’s commercial team on Quoting and Order processing
• Analyze customer contracts to ensure that the structure of pricing and licensing are consistent with price lists and company policies
• Proper delivery of documents to stakeholders
• Gathering information to perform analysis on how to best operationalize and respond to queries
• Ability to undertake order
  - up and adherence to approval matrix for
  - standard Terms & Conditions