CESOP Senior Analyst – Customer Support
Description
& Requirements Who we are looking for You will be joining a brand new “start-up” within Deloitte in an exciting opportunity. You will work closely with the UK GIR/CESOP team to ensure the successful delivery of CESOP as a managed service to our client base. You will support the management / leadership in overseeing the-
- day tax operations and working with clients to resolve their issues both within and outside of the technology solution. CESOP is the EU's new Central Electronic System of Payment information. It has been created by the European Commission to support efforts to close the VAT gap in the EU. The VAT gap is the VAT revenue that Member States in the EU are missing as a result of errors and fraud. By collection data on
- border payments, the EU expects to collect VAT that was previously unpaid. Who we're looking for: • Minimum of 2 years of relevant experience in customer support • Fluent English speaker (level B2-C1) • Preferably prior experience of Salesforce • Strong interpersonal and communication skills; developing strong relationships with colleagues • Strong problem solving and analytical skills • Good client management skills • Demonstrate a strong sense of responsibility, accountability and ownership of work • Able to successfully handle competing priorities/deadlines effectively Your future role As a Senior Analyst, you will work on multiple client accounts and will be supporting
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- day communication with and between the Global Deloitte network, as well as client interaction, to: • Provide high quality and timely delivery of service to meet client expectations • Triage tickets, monitor SLAs, and escalate to relevant teams • Escalate risks and issues • Training tax technical colleagues in support standards • Support with reporting to the CESOP business leadership • Provide support to management/leadership in defining, implementing and improving work procedures and processes • Assist with submitting XML declarations using Deloitte proprietary technology when surge capacity is required You will work as an integral part of a highly skilled international team, working with standardized and efficient processes.
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