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Chat Customer Support Representative (Slovak)
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Slovak-speaking Chat Customer Support Representative to support customers of an e-commerce platform.
Position: Chat Customer Support Representative (Slovak)
Location: Cluj-Napoca, Romania
Employment type: Full-time
Remuneration: Base salary + performance bonuses
DUTIES AND RESPONSIBILITIES:
- Communication via incoming emails, tickets, and chat with customers in order to solve their issues related to the products
- Customer Order Management
- Secure and deepen client retention, contribute to excellent customer support
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- Adhere to given processes and procedures
- Update the database of customers and document activities
- Reporting the most common issues to the support team for further escalations
REQUIREMENTS:
- C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
- B2 English
- Preferable college degree or related work experience
- Good MS Office skills and familiarity with ticketing systems
- Excellent customer service skills
- High motivation and enthusiastic approach,
- organized - Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage
BENEFITS:
- Schedule: full time, Monday-Sunday 24/7 (for now, we have 2 shifts confirmed 9 AM - 6 PM 3. 30 PM - 11. 30 PM – this includes lunch break and 3 short breaks
- Sign on bonus 1500 EUR (paid in 11 installments)
- Performance bonus up to 150 EUR gross monthly in addition to the regular salary
- Attractive remuneration package
- Transportation for day shifts and night shifts
- Holidays: 20 days/year and an extra day after a year
- Contract for undetermined period
- Training: 5 days (Monday – Friday) – 9:00-18:00
- 6 months accommodation if needed
- Up to 200 EUR refund from the first travel to Romania
- After the first year, 200 EUR refund for a travel home
- Meal tickets (30 RON/day) – approx 150 EUR net/month
- Private medical package
- Paid professional training
- Internal development opportunities
- Discounts with our current partners
- Gympass monthly subscription
- Employee assistance/wellbeing program subscription
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