Chat only - Customer Care with Croatian - Signing Bonus
Răspunde la anunțDescription
Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products. Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a
- closing manner. Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services. Secure that all complaints are being recognized, recorded confirmed, and solved effectively. A responsible and reliable attitude to ensure that the daily adherence plan is being observed. Secure that all customer contacts are being handled in an efficient and effective way. Supply
- quality service through adherence to given processes and procedures. Updating the database of customers and documenting activities and history for further contacts and campaigns. Reporting the most common issues to the support team for further escalations.
Requirements
✅Preferable college degree or related work experience. ✅Excellent written and verbal communication skills in Croatian-Serbian. ✅Good English skills. ✅Good MS Office skills. ✅Excellent customer service skills. ✅Pleasant, friendly voice/understandability. ✅High motivation and enthusiastic approach. ✅Self-organized. ✅Planning and prioritization skills. ✅Effective decision making. ✅Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies. ✅Familiarity with ticketing systems. ✅Life experience to apply to managing situations. ✅Early adopter of technology. ✅Makes the customers feel confident that their needs are being met. ✅Dependable, reliable, and able to perform duties with minimum supervision.
Offer
Relocation package(if needed) and our offer to you:Transportation nightshifts until the accommodation. Signing bonus of 1000 EUR. 6 months accommodation. Up to 200 EUR refund from the first travel to Romania. After the first year, 200 EUR refund for a travel home. Meal tickets (30 RON/day). Private medical package. Paid professional training. Internal development opportunities - career path. Discounts with our current partners. Access to the 7card by Gympass monthly subscription. Employee assistance/wellbeing program subscription. Working hours at weekends are paid with 10% more, and 25% for night shifts.
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