Chat only - Customer Care with Slovak - Signing Bonus
Răspunde la anunțDescription
Your responsibilities:Communication via emails, tickets, and chat with existing customers in order to solve their issues relatedto the products
Giving information about the client to existing customers and prospects via email, handling tickets, and chatif available for specific LOB and handling the inquiries in a
- closing manner
Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
Secure that all complaints are being recognized, recorded confirmed, and solved effectively
A responsible and reliable attitude to ensure that the daily adherence plan is being observed
Secure that all customer contacts are being handled in an efficient and effective way
Supply
- quality service through adherence to given processes and procedures
Updating the database of customers and documenting activities and history for further contacts and campaigns
Reporting the most common issues to the support team for further escalations
Requirements
Your profile:Preferable college degree or related work experience
Excellent written and verbal communication skills in Slovak
Good English skills
Good MS Office skills
Excellent customer service skills
High motivation and enthusiastic approach
Self-organized
Planning and prioritization skills
Effective decision making
Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Familiarity with ticketing systems
Life experience to apply to managing situations
Early adopter of technology
Makes the customers feel confident that their needs are being met
Dependable, reliable, and able to perform duties with minimum supervision.
Offer
Our offer to you:Transportation nightshifts until the accommodation. Meal tickets (30 RON/day). Private medical package. Paid professional training. Internal development opportunities - career path. Discounts with our current partners. Access to the 7card by Gympass monthly subscription. Employee assistance/wellbeing program subscription.
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