Client Relations Executive - FX Dealing - Bucharest

Client Relations Executive - FX Dealing
Bucureşti
Bucharest, Bucharest, Romania

Ebury is a
- growth Fin
Tech firm, named in as one of the top 15 European Fintechs to work for by Alt
Fi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

Client Relations Executive - FX Dealing

Location: Ebury Bucharest office - office based

We are offering an exciting opportunity to join a fast growing team in Bucharest. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of
- facing skill/experience, operational
- how and
- solving abilities. In order to support the
-
- day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a
- facing level.

About you:

A passionate individual with a strong interest in client servicing

Prepared to go the extra mile to exceed customer expectations and experience

Desire to deliver best in class service, to support our
- leading offering

Strong written and verbal communication skills

Strives in high pressure/pace environment

Ability to excel within a busy
- facing environment with significant monthly workload peaks (previous experience preferred)

Managing workload around tight time constraints

Confidence in liaising and mediating between multiple internal departments to find solutions

Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills

Have the capacity to manage different types and nature of inquiry simultaneously across several platforms and for a different type of clients

Resolve client issues as they arise

Ability to multitask/prioritize – working around the daily deadline

Commercial awareness:

Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.

Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye for detail:

Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key

Helping clients identify issues preemptively (e. g. payment dates, banking data etc. )

Drive to solve problems:

Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end

Interest in currency markets helpful

Experience with Microsoft suite (particularly Excel)

Role:

You will be looking after a portfolio of - clients who will be trading online through our EBO platform

You will have an understanding of clients' business activity /core business, FX needs

Making sure clients have Ebury as their main platform for trading and making payments internationally

The ideal candidate will have the following:

Language - Romanian Fluency or C2 level, English Fluency B2 level or above

Sales skills / experience is a PLUS

Knowledge of FX

Being able to adapt in a constant evolving and challenging environment

#LI-LK1

#LI-ONSITE

Detalii privind locul de muncă:

Firma:	Ebury
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	12. 2. 2025 Postul de muncă activ

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