Client Service Analyst | Visa applications and Immigration Bucharest

Client Service Analyst | Visa applications and Immigration
Bucureşti
Bucharest, Bucharest, Romania

Description

& Requirements Who we are looking for As a Client Service Analyst in GES, you will work on multiple client accounts and will be responsible for
-
- day communication with and between the Global Deloitte network. Who we are looking for:• Previous work experience as Immigration/Visa Consultant, Travel Consultant, or similar role in the Immigration services industry. Business Visa, Schengen Visa and Global Immigration experience are a plus; • Strong understanding of Visa regime, Immigration requirements, procedures different visa categories and any related legislation; • Detail-oriented and research driven; • Excellent time management and prioritization skills; • Strong attention to details with a focus on quality and efficiency; • Solution-oriented approach - flexibility and ability to adapt to unforeseen situations; • Ability to conduct research independently; • Excellent communication and client services skills; • Motivated, energetic and able to work as part of a team; • Ability to deliver good customer service, perform under pressure, and meet deadlines; • English and Romanian proficiency;• In-depth knowledge in the use of Microsoft Office resources (Excel, Outlook). Your future role The successful candidate will be responsible for but not limited to the following: • Providing expert advice to clients in completing Visa applications and planning their upcoming business trips; • Ensuring clients have clear understanding of the Visa requirements and that all applications and documents submitted are accurate and complete; • Organizing and managing relevant documents and paperwork required for the visa applications; • Ensuring that all of the information provided by the client is accurate and correct, meeting all requirements for the Visa application; • Overseeing all aspects of the Visa application, making sure that the application processes runs smoothly and withing the required timeframe guided by the client travel dates; • Oversee the completion of all relevant visa application documents and ensure that they are submitted within the time limit set by the government; • Performing administrative duties such as bundling applications, filing and organizing documents; • Keeping
-
- date with the visa applications / immigration changes; • Answering to specific queries and providing support for
- related matters; • Delivering training sessions for more junior team members; • Following the internal procedures and policies on quality assurance and continuous improvement, reporting, registration of working hours, etc; • Performing
- hoc tasks assigned by the Team Leader, in accordance with the objectives of the department.