Client Success Specialist II - Bucharest

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Client Success Specialist II
Bucureşti
Bucharest, Bucharest, Romania

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Career Level - IC2

The Food and Beverage Industry (FB Industry) is a dedicated organization that develops, sells, and services Point of Sale management systems/solutions for the Restaurant Industry and Hospitality organizations. We are embarking on a new path and are looking for high energy, efficient, enthusiastic and innovative thinkers that are comfortable working directly with our customers and across complex internal teams.

We are looking for a strongly motivated sales rep with a passion for great results and high customer satisfaction levels. The primary function of the role is to ensure the continuity of existing customers' services via renewal and retention methods. Specifically, we would like:

Proven track record of renewals experience and results against quota.

Experience in forecasting results on a quarterly basis ahead of time via territory research and scoping work.

Intermediate / advanced Excel skills, experience in Word, Power
Point and CRM systems

Product experience in sales/renewals of a software platform or product.

Ability to excel in a
- energy,
- results driven sales culture

Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.

Experience representing the customer to internal product stake holders.

Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.

Understanding of legal terms and common software sales contracts

Ability to effectively negotiate in both challenging and collaborative sales engagements

Team player who will work within the company to continue improving organization processes

3-5 Years sales experience in
- based company

Essential Duties and Responsibilities

Engage and address customer concerns, pain points, etc.

Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the product strategy team.

Lead the renewal sales cycle from proposal stage through contract execution.

Achieve / exceed quarterly renewal targets

Identify “at-risk” renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal

Provide continuous feedback to management on both successes and challenges for the business

Maximize renewal revenue

Drive
- time or early renewals

Accurately forecast quarterly renewal revenue

Detalii privind locul de muncă:

Firma:	Oracle
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	1. 7. 2024 Postul de muncă activ

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