Collections Officer with Greek Bucharest

Collections Officer with Greek
Bucureşti
Bucharest, Bucharest, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

The Collection Specialist will join a large finance team and be integrated into the company's
-
- day operations. The role will report to the internal O2C tower lead and participate in collection activities on behalf of the client.

Role description:

• Responsible for collecting based on agreed upon criteria with client;
• Responsible for calling, emailing, & making payment arrangements with customers;
• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records;
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments;
• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives;
• Escalate unresolved issues to management timely and follow through issues until final resolution;
• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables;
• Working in various tools (such as Oracle, SAP, FSCM , Microsoft office suite, Fiori app);
• Be proactive and innovative with ideas to improve service / deliverables to the client.

Qualifications:

• A minimum of B2 Greek level & English language skills;
• Excellent communication and interpersonal skills;
• Experience in Customer Service, phone contact with customers, complaints solving and cash collecting would be an asset;
• Positive attitude and flexibility, especially during month/quarter/year-end closing.