Collections Process Associate with French
Răspunde la anunțDescription
We are looking for our client, a global Leader in Information Technology services and Consulting, to hire a Collections Process Associate with French. This role will focus on meeting service levels, key measurement targets of the team, delivering a
- quality and
- effective service, and overseeing the process and customer service decisions. Responsibilities:Monitoring accounts and contacting clients to inquire about their overdue payments
Investigating and resolving unapplied payments
Initiating refunds for overpayments
Updating account status records and collection efforts
Reporting on collections activity and accounts receivables status
Requirements
High school diploma or equivalent
Must be fluent in English and French (mimum B2 level)Customer service skills are a must
Strong interpersonal and negotiation skills
Team player attitude
No previous experience required, making this an excellent opportunity for students or recent graduates Please note that this position allows for 60% remote work, making it a great opportunity for those looking for flexibility in their work schedule. There is no requirement for mobility or travel for this role. If you are a team player with strong customer service and negotiation skills, and are fluent in English and French, we would love to hear from you.
Offer
Flexible working environment within a dynamic team;Access to various training programs and platforms (e. g. : content provided by Pluralsight, Harvard and Coursera);Attractive benefits package (meal tickets, medical services, gym discounts);Opportunity to work with Top Clients on large projects;Continuous learning and improvement activities;Dynamic, international working environment;Long term career development programs.
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