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Collections Process Lead with French
Short Description
As a Collections Specialist, you will leverage your proficient knowledge of Finance & Accounting to participate in meeting service levels, key measurement targets of the team and delivers a high quality and
- effective service. You will be proactive in ensuring the delivery of a customer focused service to client.
Qualifications
- Above 6 months of experience in Finance & Accounting (preferably in O2C/AR);
- Minimum B2 level in French and English;
- High level of Customer Service skills, Client-focus attitude;
- Good analytical and communication skills;
- Ability of prioritizing and organizing own work in order to deliver within agreed timelines;
- Able to work in a dynamic environment, with people from diverse culture;
- Process management and improvement skills.
Job Responsibilities
- Monitoring accounts and contacting clients (calls,
- mails) to ask them about their overdue payments; - Investigating and resolving unapplied payments;
- Updating account status records and collection efforts;
- Reporting on collections activity and accounts receivables status;
- Collecting relevant information and following up on other parties to complete the dispute resolution;
- Ensuring that operations are run according to engagement’s financials / budget (cost control, review financial data, budgets / forecast, ensure proper billing / invoicing based on contract etc. );
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