Collections Process Lead with Italian Iași

Short Description

As a Collections Specialist, you will leverage your proficient knowledge of Finance & Accounting to participate in meeting service levels, key measurement targets of the team and delivers a high quality and
- effective service. You will be proactive in ensuring the delivery of a customer focused service to client.  

Qualifications

• Above 6 months of experience in Finance & Accounting (preferably in O2C/AR);
• Minimum B2 level in Italian and English;
• High level of Customer Service skills, Client-focus attitude;
• Good analytical and communication skills;
• Ability of prioritizing and organizing own work in order to deliver within agreed timelines;
• Able to work in a dynamic environment, with people from diverse culture;
• Process management and improvement skills.

Job Responsibilities

• Monitoring accounts and contacting clients (calls,
  - mails) to ask them about their overdue payments;
• Investigating and resolving unapplied payments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Collecting relevant information and following up on other parties to complete the dispute resolution;
• Ensuring that operations are run according to engagement’s financials / budget (cost control, review financial data, budgets / forecast, ensure proper billing / invoicing based on contract etc. );