Collections Senior Process Associate with English Iași

Short Description

As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and
- effective service. Is proactive in ensuring the delivery of a customer focused service to client.

Qualifications

- Language: English - B2 level

- Highschool diploma is mandatory

- Microsoft Excel skills

- Customer service skills

- Strong interpersonal and negotiation skills

- Team player attitude

- Minimum 6 months of experience in financial area (O2C roles preferably)

Job Responsibilities

- Responsible for chasing outstanding invoices from customers of our clients

- Plays a vital role in the
- flow of our client ensuring credit given to customers is monitored and controlled effectively

- Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt

- Manages an AR portfolio. Responsible for achieving cash collection and ageing targets

- Negotiates, implements and documents payment solutions with customers

- Builds and maintains strong relationships with external customers

- Escalates disputes and protracted nonpayment situations in accordance with engagement policies

- Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions

- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio