Collections Senior Process Associate with Romanian Iași

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and
- effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies,
- top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• Highschool diploma is mandatory;
• Languages: English and Romanian - minimum B2;

• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude; 
• At least 6 months of experience in financial area (ideally O2C).  

Job Responsibilities

• Monitoring accounts and contacting clients (calls,
  - mails) to ask about their overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status;
• Working schedule: Monday to Friday within business hours.