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Contact Centre Supervisors/Agents (RELOCATION)
The Offer
- Relocation Opportunity in Saudi Arabia!
- Health insurance
- 21 days paid leave
- Free annual air tickets
- Free transportation to work
- Family allowance
- Spacious and
- equipped living space
The Job
- Be a part of or supervise the Contact Centre team in interacting with guests in a friendly and professional manner, making them feel comfortable and valued;
- Ensure the team engages in active listening with guests, confirming or clarifying information as needed;
- Monitor responses to guest inquiries, special requests, and complaints in a timely and professional manner, facilitating appropriate escalations if needed;
- Ensuring guests have a seamless journey and experience with Contact Centre services;
- Manage hotel and experience bookings for guests, including transport and ferry tickets;
- Maintain the privacy and security of guests' information.
The Profile
- CRM and sales force experience/familiarity;
- 5+ years’ experience within a major hotel group / hotel management company in the capacity of Guest Services, Customer Service, or Hotel Front Desk/Concierge Service;
- High Level of English language is a must to effectively liaise with the stakeholders of the region
The Employer
Our client is seeking talented professionals from Eastern Europe to join a team in Saudi Arabia for a
- end hospitality and customer service project.
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