Content Moderation - Senior process associate - Bulgarian – On site Bucharest. Bucharest

Content Moderation - Senior process associate - Bulgarian – On site Bucharest.
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Content Moderation - Senior process associate - Bulgarian – On site Bucharest.

We’re looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger
- oriented environment.

Self-starting, intellectually curious and creative individual comfortable operating in a
- paced, dynamic environment

Responsibilities

• Provide resolution to maintain standards of quality

• Review content and provide resolution based on prescribed guidelines

• Recognize trends and patterns and raise issues timely

• Provide insights to help improve the support to the users

• Maintain a thorough understanding of process and policies

• Provide excellent customer service to our customers

• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be egregious/sensitive, such as graphic violence,
- harm, child abuse, and hate speech.

Qualifications we seek in you

Minimum qualifications

• Any Graduate (PG an added advantage)

• Freshers are eligible

• Fluent in Read/Write in English & Bulgarian Language 

Preferred qualifications

• Effective probing skills and analyzing / understanding skills

• Problem solving skills with customer centric approach

• Must be able to work on a flexible schedule (including weekend shift work)

What can we offer?

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural environment;

• Various trainings (initiating, soft skills).

• Possibility of development;

• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)