Content Moderation Trainer - Senior Process Associate - English - On site Bucharest Bucharest

Content Moderation Trainer - Senior Process Associate - English - On site Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Content Moderation Trainer - Senior Process Associate - English - On site Bucharest

In this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business, creating & delivering modules on Communication Excellence & Customer Centric Behaviour.

 

Responsibilities

• Induct new hire batches and conduct
- depth
- process and process training for new hires.

• Identify training need intervention and conduct timely refresher training.

• Attend calibration session and work with FLMs to ensure all FLMs and their respective teams are on the same page.

• Conduct RCA for top error drivers.

• Work with FLMs on error improvement action plan.

• Contribute insights to improve guidelines, system, and decisions. Verifying insights provided by reps.

• High level of energy, drive, enthusiasm, initiative, and commitment.

• Excellent communication, consulting, influencing and interpersonal skills.

• Passion for ensuring a world class support experience for our community.

• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.

• Must be flexible to work weekends as required.

• Must be flexible to work Evening/Overnight as required.

Qualifications we seek in you

Minimum qualifications

• Any graduate /Post Graduate degree or equivalent with a solid academic record

• Relevant experience in the BPM/ Service Industry, with good experience in a Training/Quality, Learning & Development role, communication, and customer experience improvement programs.

Preferred qualifications

• Effective probing skills and analyzing / understanding skills

• Problem solving skills with customer centric approach

• Must be able to work on a flexible schedule (including weekend shift work)

What can we offer?

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural environment;

• Various trainings (initiating, soft skills).

• Possibility of development;

• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).