Content Reviewer / Moderator – Process Associate – Spanish – On Site Bucharest Bucharest

Content Reviewer / Moderator – Process Associate – Spanish – On Site Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

 

Inviting applications for the role of Content Reviewer / Moderator – Process Associate – Spanish – On Site Bucharest

In this job, you will be responsible for keeping the digital streets safe for our communities across the world!

Responsibilities

• Own and manage large volumes of legal complaints.

• Review graphic, controversial, and offensive content in line with client’s legal policies and perform an analysis based on provided guidance.  

• Develop knowledge across multiple policies to ensure faster, more efficient resolution.

• Ensure that all complaints are prioritized based on provided turnaround time.  

• Ensure that complaints are appropriately tracked, investigated, resolved, and communicated accurately using internal tools and systems.  

• Proactively raise incoherences, ask questions when guidance is unclear or incomplete.

• Understand and remain up to date with content policies and guidelines shared by the customer.

• Give feedback for policies/tools/processes improvements.  

• Perform tasks requested by the manager to ensure KPI’s and all performance metrics are met.

• Uphold positive working environment in all internal/external interactions.

• A willingness to learn and work on a dynamic project.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Ability to handle large volumes of tickets while maintaining excellent quality.  

• Ability to translate and summarize complex and lengthy complaints in a short and concise manner.  

Preferred Qualifications/ Skills

• Independently review large volumes of legal complaints in different languages across different laws and regulations

• Escalate in a timely manner based on sound judgment to senior stakeholders.  

• Spot new trends and raise them accordingly with senior management.

• Mandatory experience Content Moderation, Trust and Safety or legal 

• Experience with large volumes of incoming requests 

• High School Degree

• Advanced level of Spanish min C1.  

• level of English, min B2.  

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be egregious/sensitive in nature, such as (but not limited to) graphic violence,
- harm, child abuse, and hate speech.

What can we offer?

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural and diverse environment with employees from over 30 countries

• Free access to our
- winning learning platform 

• Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs