CONVERSION & RETENTION AGENTS Bucharest

CONVERSION & RETENTION AGENTS
Bucureşti
Bucharest, Bucharest, Romania

Job Description: Conversion & Retention Agents

Location: Romania

Languages Required: Czech, Slovak, Hungarian, Polish, French, Spanish (additional languages may be considered)

Salary: Negotiable

About Us:

We are a dynamic and
- growing company focused on delivering exceptional customer experiences. We recognize the importance of retention and chargeback management in maintaining strong client relationships, and we are looking for motivated and skilled professionals to join our team.

Position Overview:

As a Conversion or Retention
Agent, you will be responsible for managing customer inquiries related to retention and chargeback processes. You will work to resolve issues, retain customers, and minimize chargebacks through effective communication and
- solving skills.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat, focusing on retention and chargeback issues.
• Provide exceptional customer service, ensuring a positive experience for every interaction.
• Identify and analyze customer needs and concerns, providing tailored solutions to retain customers and minimize chargebacks.
• Collaborate with
  - functional teams to resolve disputes and enhance processes.
• Maintain comprehensive knowledge of company products, services, and policies to effectively assist customers.
• Achieve individual and team targets related to retention rates and chargeback resolutions.
• Prepare reports and documentation as required.

Qualifications:

• Fluency in at least one of the required languages (Czech, Slovak, Hungarian, Polish, French, Spanish); additional languages are a plus.
• Strong communication skills, both verbal and written.
• Previous experience in customer service, retention, or chargeback handling is highly desirable.
• Problem-solving skills and the ability to work independently as well as part of a team.
• Proficiency in using customer service software and MS Office applications.
• Availability to work flexible hours as needed.

What We Offer:

• Competitive basic salary with a high bonus scheme.
• Two months' accommodation provided during the relocation process.
• Comprehensive relocation package to assist with your move to Romania.
• Opportunities for professional growth and advancement within the company.
• A vibrant and supportive work environment.

How to Apply:

If you are passionate about customer service and retention and meet the qualifications listed above, we would love to hear from you!

Join us in making a difference in customer experiences while enjoying a rewarding career in Romania!