Country Health & Wellbeing Coordinator (B2B Collaboration)
JOB PURPOSE
We are seeking a medically qualified individual with a background in the field to work approximately 20 hours per week on a B2B contract.
Unilever provides a Global Health (GH) service to its entire workforce. The GH function is crucial in ensuring the health protection and promotion of employees. Within East Europe, Unilever provides a hybrid model of health services, with front line care being delivered by outsourced partners. The role of the Country Health & Wellbeing Coordinator is to ensure the best quality of service delivery aligned with Unilever standards and protocols, to act as a key resource between Unilever stakeholders and service providers, and to support the success of suppliers in meeting the regional requirements in delivery of Health & Wellbeing.
KEY ACCOUNTABILITIES/ DELIVERABLES
Coordinate all operational elements of OH provisions for BU including maximization of compliance to scope of services and all digitalization project deployment and implementation. Ensure all services are delivered and aligned to Unilever standards and service level agreements.
Other OH contract management responsibility
Preparation and attendance of regular service and contract review meetings.
Support Unilever procurement with any service requirements.
Keep smooth collaboration between suppliers and Unilever.
Audit and monitor any servicer delivery and identified improvements
Responsible for local customization of global initiatives
Ensure all suppliers act as advocate for Unilever wider Health support.
Support induction of all new service providers
Promotion of digitalize tools amongst local LT and employees
Participate as an active member of critical Unilever forums and meetings, such as Incident Management Teams, Health and Safety, HR strategy, and Global Health meetings and take responsibility for identified actions and accountability for supplier implementation.
Ensure effective communication links between Unilever, OH provider and Global Health.
Monitor prevailing health risks and ensure appropriate actions are in place to support any reasonable remediation.
Work with HR, site leads, internal GH team and other parts of business to establish qualitative assessment of the service provision and initiate actions for continuous improvement, where appropriate.
Implement specific proposals, balancing overall usage requirements with current and planned services, and prepare investment proposals to meet changes in demand.
Alert the business, specialists, other staff, and suppliers in respect of emergencies, escalation of issues and the introduction of major amendments to the provision of services.
Take any appropriate action to maintain quality of health delivery within BU.
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
English language speaker
Ability to work within the MS Office environment
Medical Background & Medical qualification
Minimum 2 years of service experience.
Displays good
- personal skills at all levels of contact and in a wide variety of situations.
Educated to bachelor’s degree level.
Contract management skills are critical.
Desirable:
Proven experience in managing OH service provision and suppliers in delivering OH projects and services.
Strong appreciation of business processes and challenges.
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