Credit Collections Associate with French Cluj-Napoca

Credit Collections Associate with French
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Primary purpose of the role

• To improve the company’s ageing profile and DSO status through focussed and consistently applied collection practises.
• Optimise cash inflows and resolution of invoice queries/disputes, carrying out the collection of accounts receivable and monitor accounts receivable until they are cleared.

Your role in our mission:

• Carry out reminder actions (telephone, dunning letters, etc. ) according to weekly objectives and maintains accurate and up to date customer details and account records for the allocated portfolio of customer.
• Effective use of Oracle Advanced Collection Module and other tools available to ensure prompt and efficient resolution of invoice queries and disputes which lead to payments being received in a timely manner.
• Work with the Credit Control Team Leader on more complex disputes which may lead to escalation to the Disputes Resolution Team.
• Successful achievement of all cash collection, invoice query and other targets set by the Credit Manager.
• Provision of all required data for daily, monthly, internal and external reporting requirements to Credit Manager as per timetable agreed.
• To build and maintain effective and productive relationships with internal and external customers.
• To identify opportunities for continuous process improvement and work with Credit Manager to implement new processes and procedures.
• Be a flexible member of the team & support other members of the department with their work activities when required.

Valued skills and experience:

• Advanced French language 
• Upper-intermediate/ Advanced English language
• Good command of standard and company IT tools.
• Good Knowledge of dunning process.
• Excellent written and verbal skills, with a professional telephone manner.
• Analyse with rigor the customer ledger, including over several periods.
• Know the group rules for provisions in order to target reminder actions.
• Good organisational and time management skills with the ability to deal with multiple demands on time and resource.
• Proven track record in chasing historical debt and resolving problem debt in a timely manner.
• Collection and management of Commercial or Corporate level customer accounts.