Critical Logistics Service Agent - Bucharest

Critical Logistics Service Agent
Bucureşti
Bucharest, Bucharest, Romania

Job Description

The employee will ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department and will constantly communicate with members of other Expeditors offices, while also offering exceptional support and assistance to our Customer Service departments.

DEPARTMENT: SERVICE CENTER

JOB LEVEL: EXECUTION

MAIN RESPONSIBILITIES:

General

Understand department process flow, constantly looking for areas of improved efficiency.

Interact with our customers in arranging their international shipments and ensure smooth and timely freight process flow

Be
- active and finding solutions for our customers, keeping them advised during and after shipment processing and offering alternative solutions where required

Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved).

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

Ensure all customers standard operating procedures are followed as per the DLSOP

Follow department process flow, and looking for best practices to improve operational efficiency and productivity

Create and update DLSOPs

Escalate issues to Management when necessary, with no delay

Participate in the transition of new customers if necessary

Order receipt / Quoting

Receive shipment orders from customers & acknowledge within required timeline

Prepare, present, and manage pricing/quoting process

Shipment processing

Execute bookings on behalf of the customer using the appropriate booking tools

Execute routing of the shipment and update the operational system as needed

Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner

Prepare and edit transport documents and ensure accurate and timely data entry into our operational system

Prepare and submit export customs documents/declarations using Customs systems Complete DG check list of all DG files prior delivery to the airline

Complete DG check list of all DG files prior delivery to the airline

Daily contact with airlines (booking) and trucking companies (for all pickup request)

Follow-up & measurement

Ensure the follow up of CLS shipments and the delivery once customs cleared

Maintain communication with destination branches, alert, and handover shipment to the appropriate branch contacts

Ensure continuous communication with customer and destination offices throughout the entire shipment movement

Use tracking and visibility tools, execute reporting if any delays with correct event code in our operational system

Track key performance indicators (KPIs) and ensure visibility with customers

Prepare dashboards and analyses for evaluations/meetings – quarterly or when needed

Sales:

Support the supervisor/manager:

Pro-actively provide pricing alternatives, routing solutions and technical assistance to customers

Respond to requests for proposal, quotation, or information timely and with market competitive pricing matching the scope of service required by the customer

Participate to retention calls.

People:

Develop into a lead / supervisor

Assist supervisor/manager to allocate workloads within team to ensure smooth operations during peak activity or staff absence.

Systems:

Be open to implementing new system changes and enhancements into your department

Be involved and suggest system/process improvements.

Personal Development:

Meets company standards of 52 hours training per year per employee.

Attend training classes when required

Complete mandatory training when required

Attend DG certification every 2 years

Qualifications

PROFESSIONAL SKILLS:

The agents of the Service Center within Expeditors International Romania S. R. L will prove the following competencies:

1 to 2-year related experience and/or training; or equivalent combination of education and experience

Good market and product knowledge

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Experience in the handling of hot shipments on any MOT, preferable air and truck, but not limited

Understanding of air and brokerage documentation process – it is considered a plus

Pro-active, strong organizational skills.

Good computer skills (Excel, Word).

IATA certification (preferred, but not mandatory)

DG certification (preferred, but not mandatory)

Have a passion for high profile, high pressure shipments moving at a fast pace

Ambitious, willing, and able to take the next step on in your career

Able to negotiate

Fluent in English.

Informații detaliate despre oferta de muncă

Firma:	Expeditors
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	27. 3. 2025 Postul de muncă activ

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Critical Logistics Service Agent Bucharest

Critical Logistics Service Agent
Bucureşti
Bucharest, Bucharest, Romania

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Critical Logistics Service Agent Bucharest

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Critical Logistics Service Agent
Bucureşti
Bucharest, Bucharest, Romania