CRM/XRM Business Consultant - Bukarest Bucharest

CRM/XRM Business Consultant - Bukarest
Bucureşti
Bucharest, Bucharest, Romania

The Consultant will be responsible for analyzing program requirements and developing computer applications by performing the following duties:

Aufgaben

KEY RESPONSIBILITIES & JOB FUNCTION

• support of our partners and customers in the implementation of demanding CRM projects
• having
  -
  - one meetings to give advice, using a proven approach, on how to use the CRM system. Which modules are being used? What requirements does the customer have and how can these be translated into a concrete
  - up
• analysis, recording and realization of
  - layered business requirements in projects
• you act as a coaching consultant, think along with the customer and ensure that all activities required for implementation are carried out as agreed
• planning and optimization of business processes and the
  -
  - use provision of software solutions at the customer's site
• interact with various parties (internal and external) on projects
• monitor the project agreements and communicate about them with the client
• provide webinars / training to our clients
• support of the sales department in the context of presales assignments
• testing, installation and commissioning of the appropriate software tools - independently or in a team with your colleagues
• cooperate with end users helping resolve issues
• work in an agile team setup using Kanban boards in Jira/Atlassian

Qualifikation

REQUIRED SKILLS AND EXPERIENCE

To perform this job successfully, an individual should have abilities in the following areas:

• 4+ years of experience in CRM consulting and implementation
• Proficiency in CRM platforms, CAS Genesis World CRM or Microsoft Dynamics CRM will be a plus
• Project Management experinece will be a plus
• we are looking for someone who has a passion for helping customers move forward. Affinity with CRM or keen to develop in it.
• customer oriented and dedicated
• you are intrinsically motivated and want to achieve success together with your team
• successfully completed training or studies in the IT field
• confident appearance and ability to work in a team as well as flexibility and willingness to travel
• willingness to follow defined development design/delivery standards
• strong oral and written communication skills in English
• can multitask, work well independently and want to work in a dynamic environment
• pragmatic and strong in execution and a team player

Benefits

OFFER (bonuses, incentives)

• Motivating salary scheme, bonuses, career path
• Professional environment, access to
  - edge technologies
• Professional development programs – certifications
• Possibility to travel abroad
• Employee events
• Employee mobile phone
• Medical insurance
• Private pension

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, Medialine is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At Medialine, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Willkommen bei der Medialine AG – Ihrem IT-Systemhaus. Sie suchen effektive Lösungen für eine bedarfsgerechte IT-Infrastruktur, die sämtliche Prozesse Ihres Unternehmens abbildet? Sie möchten die Kommunikation und Zusammenarbeit zwischen Ihren Mitarbeitern, Geschäftspartnern sowie Kunden effizienter gestalten und benötigen dabei eine ganzheitliche Unterstützung und Beratung, damit Sie sich weiterhin auf Ihr Kerngeschäft konzentrieren können? Dann sind Sie bei uns an der richtigen Adresse.

Als Full-Service-Systemhaus stehen wir für maßgeschneiderte Lösungen für den Mittelstand und Konzerne. Wir unterstützen Ihr Unternehmen auf ganzer Linie – von der Anforderungsanalyse, Ideensammlung und Konzeptentwicklung über die Ausarbeitung und Umsetzung der passenden IT-Strategie bis hin zu regelmäßigem technischem Support und Workshops für Ihre Mitarbeiter.