CS Partner Manager
Răspunde la anunțJOB DESCRIPTION
Job Title
CS Partner Manager
Job Description
This role involves driving systematic enhancements in partner capabilities to increase customer satisfaction, defining & implementing service delivery processes & tools and if required an active participation in partner recruitment and onboarding. This role supports the Partner Account Manager and other relevant
- related functions in creating and driving the Partner business plan. It ensures a robust, compliant service delivery performance by the partner ensuring Order Intake, Revenue and Margin targets are realized.
Your role:
Drive structured improvement of Partner capabilities ensuring a better customer experience
Define, implement and train Partners on Service delivery processes and tools
Monitor and improve process performance with focus on regulatory and
- customer satisfaction
Participate to the recruitment and onboarding process by evaluating the Partner Service capabilities against minimum requirements/ standards
Be the voice of Partner with Philips stakeholders, act as subject matter expert on projects with respect to the partner services related topics, in alignment with Parter Account Manager
Support the Partner Account Manager in the creation and execution of business plan with Partners
Enable and ensure realization of CS OIT, Revenues and Margin targets via an overall strong Service delivery performance
Coordinate FCO deployment and monitor the implementation in alignment with the Partner Operations Manager.
You're the right fit if:
At least 2 years of experience in a similar role.
Bachelor's degree in a related field and demonstrate a strong understanding of partner management, process management, and business acumen
Fluent level of English
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about.
• Discover.
• Learn more about.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.
#LI-EU
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă