CTC Process Champion Role - Assistant Manager – English – Hybrid Cluj!
Răspunde la anunțGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of CTC Process Champion Role - Assistant Manager – English – Hybrid Cluj!
Ensure the delivery and execution of Project Manager Services of the Financial Shared Services Organization. Facilitate and manage communication and issue resolution between our external vendors as well as internal customers.
Responsibilities
Execute on standardization across C2C by planning to remove existing deviations in partnership with the GPL and GPO Team
Ensure successful adoption of the global standard processes and technologies
Drive Continuous Improvement projects and smaller automations by working with the Black Belt and Operations Teams
Demonstrate an extensive knowledge of the O2C
- streams, being able to identify CI opportunities
Work with GFS and Retained Business Units to drive further standardisation
Ensure the proper governance over the Global Standard Processes, addressing any deviation towards resolution
Act as a SPOC between Operations Teams and GPO Team for process related concerns or improvement opportunities
Qualifications we seek in you!
Minimum qualifications
• CTC working experience is a must.
• Basic knowledge of MS Office.
• Good communication skills.
• High customer service orientation.
• Positive attitude with a focus on execution.
• Ability to handle varied volumes of workloads and to meet targets and deadlines on time.
• Demonstrate and foster customer focus, teamwork, accountability, initiative and innovation.
Preferred qualifications
• Relevant experience in processes like: CTC
• Previous experience in managing processes transformation initiatives and increasing productivity
• Knowledge about industries, such as: Pharma, high tech (represents an advantage)
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our
- winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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