Customer Advisor - Dutch language Bucharest

Customer Advisor - Dutch language
Bucureşti
Bucharest, Bucharest, Romania

Warm, polite, outgoing? Good Dutch speaking and writing skills? Raise your hand if that is YOU! We are looking for people hungry to learn new things and want to support our clients, but most importantly, want to provide
- class customer service! 

The purpose of the Customer Advisor is to understand the needs of our customers and provide quality guidance. While assisting our customers and making sure everything runs smoothly, your main duties will be:

• Conducting oral communication with customers, obligatorily adhering to
  - defined rules and procedures with the client (outbound project)
• Informing and advising customers on service characteristics, as well as answering customer questions
• Finding solutions and providing information to the customer so they can
  - handle the case 
• Regular monitoring of the client's case status 
• Providing feedback to the customer 
• Monitoring of the SLA
• Providing timely and quality reporting on the activities and work processes 
• Providing support for continuous improvement of the process

What we expect from you:

• High school diploma or higher 
• Excellent knowledge of the Dutch language, good speaking and writing skills 
• Advanced knowledge of the English language
• Strong computer literacy
• Excellent communication and
  - solving skills 
• Good organizational skills 
• Accuracy in data entry
• The ability to proper business communicate with colleagues 
• Channel: phone (outbounds) for reactivations of customers (with target included)

What you will get from us:

- Attractive monthly salary + performance bonus + meal vouchers + health insurance (Signal Iduna) + dental benefits (Life Dental Spa)

- Work from the office in Bucharest (Sema Parc)

- Flexible working Hours – Mon-Fri 9-20 

- Opportunity to develop skills through paid training (1 week)

There is no need for previous experience,  as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!