Customer Care – Process Associate – French - Remote RO* Cluj-Napoca

Customer Care – Process Associate – French - Remote RO*
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of the Customer Care – Process Associate – French – Remote RO

Responsibilities 

• Response to customer inquiries via
- mail, telephone, fax or system 

• Order processing in customer service systems which includes orders entry 

• Service administration 

• Billing inquiries which include price quotations, price checks and item quantity 

• General administration which includes customer files and sales contracts maintenance.  

• Assist with adherence to ISO standards and requirements; prepare reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.  

• Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements.  

• Provides
- hoc support to internal and external partners.  

• Perform tasks requested by the manager to reach team objectives or the company’s objectives based on needs.  

• Perform all tasks in compliance with Genpact policies and procedures.  

• Efficiently graduating the training plan dedicated to the position and the tasks.  

Qualifications 

Minimum qualifications 

• Good communication skills (in writing and speaking) of French.

• Work experience in customer service environment.  

• Genuine interest in working in a service environment and acquiring technical knowledge.  

• Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures.  

• Identifies and analyzes problems to make logical,
- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies.  

• Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer dedication through customer feedback,
- up and positive relationships. Focuses work processes and performance measures on customer happiness. Displays integrity and confidence towards the customer.  

• Understands the goals of the organization and achieves
- oriented individual goals that are consistent with overall Company goals.  

• Very attentive and active listener. Develops open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions.  

• Very good knowledge of Microsoft Office for work purposes esp. Outlook and also Internet Explorer. Familiar with
- mail and intranet.  

• Professional, emotionally mature and ethical, social skills and ability to work well with a broad range of personality styles and types.  

• Ability to handle pressure 

Preferred Qualifications 

• Experience in, or knowledge about, ERP systems is a big advantage.  

What can we offer?  

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our
- winning learning platform 

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts