Customer Care Engineer with English Cluj-Napoca

Customer Care Engineer with English
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

This is a proposal engineering role, responsible for handling low complexity MRO (Tier 0) requests for quotes for MSOL products and turning those RFQs into Orders by sending customers an accurate and
- time quote, ensuring requests are handled at a high quality, accurately, and in time.

SPECIFIC JOB RESPONSIBILITIES

• Identify customer needs understand basic technical requirements, liaise with customers, sales teams, and factories (as needed), and determine the corresponding product to be offered

• Configure the products to validate the model number, confirm price and lead time
• Verify that purchase orders are in accordance with the offered technical proposal and commercial terms. Help resolve any
  - related issues that may occur with the customer

• Assist other departments in solving low technical
  - related issues on existing quotes and associated orders
• Specify a delivery time for the selected products.
• Act as a liaison between sales offices – factories – and customers.
• Provide general support for sales offices.
• Develop and maintain a sound knowledge of products and applications.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• University degree in Engineering (Process Engineering)
• 1-3 years experience in a similar position or a commercial environment (technical support, quotations, technical sales);
• Languages: English-advanced level;
• PC skills: MS Office, Internet