Customer Care Engineer with French Cluj-Napoca

Customer Care Engineer with French
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

SPECIFIC JOB RESPONSIBILITIES

• Review the Request for Quote (RFQ) received from Emerson locations across Europe.
• Identify customer needs understand basic technical requirements, liaise with customers, sales teams and factories (as needed) and determine the corresponding product to be offered
• Configure the products to validate the model number, confirm price and lead time
• Create a quote in Oracle/My
  Emerson, and submit the proposal to customers on time, technically and commercially accurate
• Verify that purchase orders are in accordance with the offered technical proposal and commercial terms. Help resolve any
  - related issues that may occur with the customer
• Assist other departments in solving low technical
  - related issues on existing quotes and associated orders
• Specify a delivery time for the selected products.
• Act as a liaison between sales offices – factories – customers.
• Provide general support for sales offices.
• Develop and maintain a sound knowledge of products and applications.
• Draw-up specific activity reports.
• Occasionally engage with customers communicating in a professional manner with the highest standards.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• University degree in Engineering (Process Engineering);
• 1-3 years experience in a similar position or in a commercial environment (technical support, quotations, technical sales);
• Languages: French & English - advanced level;
• PC skills: MS Office, Internet.

CORE COMPETENCIES

• Customer Focus
• Action Oriented
  
• Interpersonal Savvy
  
• Peer Relationships
  
• Attention to Details
  
• Integrity and Trust
  
• Drive Results