Customer Care Professional - RentCafe Connect - FRYDI005 Cluj-Napoca

Customer Care Professional - RentCafe Connect - FRYDI005
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Come be a part of our dynamic, professional, and friendly work environment at Yardi Romania, a US-based company, a place where you will learn, be challenged, and grow! As a Customer Care Professional, you will:

• Guide prospective tenants through the rental journey using Rent
  Cafe platform, Yardi’s apartment listing service,
• Submit maintenance requests for residents through our Rent
  Cafe (Call
  Center
  Café) User Interface,
• Assist residents with submitting their payments,
• Address billing inquiries and utility metering.

All this while offering a superior customer service experience!

Our 24/7 business operations currently offer the following shifts:

• Various afternoon and night shift options

The financial package/income (base salary plus monthly incentive amount) for this position starts at 4, 200 RON
- hand per month for the first level of experience.  Based on the shift worked and the monthly performance one can get
- to 5, 000 RON
- hand per month in the first year of experience.

This position is available in a hybrid regime that implies working from the office at least once a week. Therefore, please take into account that you would need to be located in or near the Cluj-Napoca area.

• Deliver a highly professional customer service experience;
• Maintain a high degree of professionalism, availability, dependability, and flexibility;
• Handle calls, email or
  - based customer inquiries and service requests in an efficient manner;
• Process payments and handle billing inquiries;
• Positively represent our clients’ properties to current and prospective residents;

Requirements

• Excellent written and verbal communication skills in English;
• Show a willingness to develop excellent interaction skills;
• Good at prioritizing tasks in a
  - paced environment;
• Very driven, energetic;
• Sociable, friendly, and professional;
• Fast learners,
  - oriented and have a
  - do attitude;
• Consistently work to improve customer satisfaction;
• Have the ability to
  - task;

Requirements:

• Availability to work flexible shifts, based on assigned shift (every 4 months),
  including nights and weekends
• Secondary education (high school) with Baccalaureate Diploma is compulsory

Benefits

• Highly competitive salary;
• Up to $2000 educational reimbursement plan/calendar year;
• Comprehensive private medical and life insurance plan;
• Modern technology, work methods and tools;
• Possibility to participate in various training programs and conferences;

• Forty RON/day meal tickets;
• Frequent internal engagement activities, themed parties &
  - buildings.
• Discount plans for fitness centers, restaurants and various service providers.
• Fresh fruit, snacks and coffee in the office;
• Open air terraces, game rooms.