Customer Care Representative Bucharest

Customer Care Representative
Bucureşti
Bucharest, Bucharest, Romania

Additional Locations:  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and
- performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Key responsibilities:

• Be the 1st point of contact for our customers, providing them with exceptional service and resolving their inquiries in a professional and efficient manner.
• Primary responsibility will be to ensure customer satisfaction by addressing their needs and offering timely and accurate solutions.
• Answer incoming emails and calls to address inquiries, complaints and requests
• Assist customer in placing orders, provide guidance and support if necessary
• Resolve customer issues and concerns in a courteous and timely manner
• Provide product information such as availability and price
• Maintain a positive and empathetic attitude towards customers at all time
• Collaborate with other functions and departments to resolve complex issues and follow up with customers as needed
• Keep accurate records related to customers, interactions (eg. Service cloud) and transactions (SAP)
• Stay up to date on company policies and procedures and follow them up strictly
• Identify and escalate priority issues to appropriate channels and stakeholders
• Provide feedback on the efficiency of the customer service processes and suggest process improvements
• Work with relevant people to standardize local processes and avoid exceptions
• Provides frontline support for customers for critical issues, consignment issues and value added services
• Analyses customer requirements and supports others to achieve anticipated results
• Coaches others to understand customer problem solving activity
• Models strong
  - personal skills in communicating with the customer
• Actively supports department initiatives by proactively assisting in the training and influencing their team.
• Quality: Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific; Tracks completion of mandatory training.

Requirements:

• Has higher education 
• Has standard computer skills (including MS Office)
• IT literate and a fast learner
• Experience in customer service in medical industry
• SAP/Salesforce skills 
• Has the ability to work under pressure
• Likes to work both independently and in a team
• Flexible and open minded
• Fluent Romanian and English (C1 as minimum)

We offer:

• Work in an international environment with development opportunities
• Meal vouchers 
• Extra day off for the employee birthday
• Extra day off for the 1st day of school of your children
• Private health insurance
• Life insurance
• Transportation allowance

Requisition ID: 594079

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural
- solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!