Customer Care Representative Bucharest

Customer Care Representative
Bucureşti
Bucharest, Romania

-

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530, 000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Joining our frontline team to be the first point of contact for our customers

• Providing accurate information and guidance to our customers via voice, chat, or email

• Advising our customers on how to use Fed
Ex services and tools

• Helping customers resolve
- related issues

• Identifying new opportunities to grow business with our customers

• Working together with other teams at Fed
Ex to make every customer experience outstanding

• You will be working from Monday to Friday in the following shifts: 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00.

What do you bring with you:

• Computer literacy and ability to easily navigate between different screens and systems

• Excellent communication skills

• Fluency in English language and native level in Romanian.

• Positive attitude and
- solving mindset to find the best solution for the customer

• Confidence, empathy, and friendliness to offer excellent experience to our customers

• Flexibility in adapting to dynamic business environment

• A desire to work in an international,
- paced team

What do we offer:

• Attractive compensation package

• Training to get you started and
-
- job learning opportunities

• Extensive learning resources to further develop your skills and knowledge, including online language courses

• Tuition Assistance Program (*applicable for Fed
Ex positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee
- rate shipping

• Great career opportunities

• Fed
Ex is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join Fed
Ex.

Fed
Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

Fed
Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed
Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed
Ex team members, who are tasked with making every Fed
Ex experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed
Ex decision, policy or activity. Fed
Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their
- being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The Fed
Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.