Customer Care Representative with French Cluj-Napoca

Providing exceptional customer service within the Customer Care Department. Being the first point of contact for all customer enquiries, providing prompt and professional customer support, owning resolution or escalation as appropriate ensuring total customer satisfaction.

Answering customer telephone enquiries, liaising with all departments and investigating customer issues.

Processing orders received by phone, fax or email whilst aspiring to deliver an excellent service in accordance with service level agreements and performance metrics (KPI’s).

Through incoming customer emails, provide information about services, update customer details as requested, provide inventories and dispatch Salesforce cases to appropriate department. First touch issue resolution - owning and investigating customer generated issues across all IM products, use critical thinking to identify solutions, escalating to the relevant Customer Care team or relevant IM Department where first touch resolution is not possible.

Liaising with the in country team to support the resolution of customer queries in a timely and professional manner.

Promote a ‘customer first’ approach to all activities carried out.

Ensure a professional, courteous and
- active flow of communication between the business and the clients it serves. This will include regular interaction with the customer and all business areas.

Promote the Iron Mountain brand and value proposition.

Supporting Customer Care department to create efficiencies through reduction in waste and helping to drive
- serve initiatives.  

Effective case management in adherence with agreed SLA’s.

Fluent level of French and English.

Good written and oral communication skills.

Good interpersonal skills.

Flexible and customer first team player.

Computer literate – Microsoft Office/G Suite.

Thorough investigative skills.

Sound analytical skills.

Confident in
- tasking.

Sound experience in a contact center, customer services environment or administrative background.

Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Connect with 26, 000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

supporting your career at Iron Mountain, family, personal wellness, and wellbeing.

Experience the freedom of hybrid work, enabling a harmonious
- life balance.

Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.