Customer Engagement Specialist (Croatian market) Cluj-Napoca

Customer Engagement Specialist (Croatian market)
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Project: Marketplace

Location: Cluj-Napoca, Romania

Languages: Native or C2 level Croatian, B2 level English

Requirements: Minimum 1 year of customer support experience preferred (Native speakers without experience are also encouraged to apply)

Salary Conditions:

• Monthly base salary: 7750 RON / 1560 Gross
• Signing Bonus: 1000 Euro Gross (paid in the first 3 months: 500/250/250 Euro respectively)
• Performance Bonus: Up to 150 Euro Gross after 3 months, up to 200 Euro Gross over 12 months, and up to 250 Euro Gross after 24 months
• Meal Tickets: 30 RON per working day (120 Euro per month, loaded onto a personal meal tickets card)
• Medical Subscription: Starts from the 2nd month of employment

Additional Benefits:

• Comprehensive medical subscription starting from the 2nd month of employment
• Supportive work environment with opportunities for professional growth and development
• Relocation assistance including accommodation for 6 months (3 months in company accommodations + 3 months rent allowance of 500 Euro Gross per month)
• Transportation fees fully covered for relocation from the current location (plane ticket, bus, or train)

Job Description:

We are looking for a dedicated Customer Support Specialist to join our team for the Marketplace project based in Cluj-Napoca. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our users, resolving inquiries and issues efficiently, and ensuring a positive customer experience.

Responsibilities:

• Handle customer inquiries and issues via phone, email, and chat in a professional manner
• Provide accurate and timely information regarding products/services, orders, and account inquiries
• Assist customers in troubleshooting and resolving technical issues
• Escalate complex issues to appropriate teams and follow up to ensure resolution
• Maintain a high level of customer satisfaction and retention through proactive communication and
  - solving

Requirements:

• Fluent in Croatian (Native or C2 level) and proficient in English (B2 level), both written and spoken
• Minimum 1 year of experience in customer support or a related field preferred
• Strong communication and interpersonal skills
• Ability to work effectively in a
  - paced environment and handle multiple tasks simultaneously
• Positive attitude and willingness to learn and grow within the company

Why Join Us:

• Competitive salary with
  - based bonuses and additional benefits
• Opportunity to work in a dynamic and multicultural environment
• Comprehensive relocation package including accommodation and transportation fees
• Supportive team environment with opportunities for career advancement

If you are passionate about customer service and looking to join a growing team in Cluj-Napoca, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience and why you are interested in joining our team at Marketplace.