Customer Experience Consultant Târgu Mureș

Customer Experience Consultant
Târgu Mureş
Târgu Mureș, Mureș County, Romania

Who are Web
Beds? Web
Beds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5. 0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking. Web
Beds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business. What makes us stand out? We are a wholesale global travel organization
We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries We partner with over 430, 000 properties in more than 15, 000 destinations We work with more than 44, 000 travel companies in 139 source markets We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking
What will you do on your journey with Web
Beds? Web
Beds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50. 000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion. "We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization. With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including. NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few. Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you. In this role you will In this role, you will manage past booking queries within the Customer Services Team, ensuring timely and effective resolutions while delivering exceptional service. You will investigate enquiries, liaise with hotel partners, update booking systems, and maintain detailed records. Building strong relationships with customers and suppliers, negotiating resolutions, and meeting service standards are key to success. You will also support team targets and adhere to company procedures and service agreements. Key responsibilities Investigate and resolve customer and partner queries within specified service standards and SLA requirements. Liaise with hotel partners to address enquiries, negotiate resolutions, and mitigate losses where applicable. Update booking platforms and
- office systems with all relevant communication, actions, documents, and financial details. Keep customers informed about the progress of their cases within established service standards. Maintain and strengthen relationships with customers, suppliers, and partners while building new connections. Complete administrative tasks, including loss reporting and preparing for monthly meetings. Achieve team targets, support escalated cases, and participate in presentations or workshops as needed. Adhere to customer experience procedures and deliver consistently high service levels. Provide general support to team members and other departments as required. Monitor and meet key performance measures, including KPIs, QA scores, and quarterly knowledge testing.  The skills we would love to see in your suitcase!Fluency in spoken and written English. A solid working knowledge of Microsoft Word, Excel, Outlook, and the Internet. Strong communication, interpersonal, and client management skills. Highly accurate with an excellent attention to detail. Good negotiating skills, accuracy, and attention to detail. Ability to make decisions and to work on own initiative and in a team. Ability to anticipate and resolve any problems that might arise. A
- oriented mentality. Why choose us as your next destination? We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at Web
Beds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support. International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow, influence & impact change ⚡Disruptive,
- growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation Find out more about the Web
Beds business at www.webbeds.com  - #LI-Hybrid