Customer Experience Specialist, French speaker
We're looking for French speaking Customer Experience Specialists to join our client's team in the beautiful Bucharest!
What you'll do:
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
- Communicating with customers through various channels in French and English
- Responding promptly to customer inquiries
- Maintaining a positive, empathic and professional attitude towards customers at all times
- Ensure customer satisfaction and provide professional customer support
What's the offer:
- Competitive salary package, reflecting your expertise and contributions.
- Meal tickets
- Private medical subscription
- Reimbursement for public transportation subscription
- Possibility of exciting incentives or
- based bonuses within the project to reward your exceptional performance - Permanent contract with the potential for advancement, providing stability and security.
- Full payed training provided by the company
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional development.
What we're looking for:
- Proficient writing and speaking skills in French (C1 level) are essential, with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
- Willingness to work in a contact center environment.
- EU Citizenship or Romanian Residence card
Don't miss this incredible opportunity! Apply now!
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