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Customer Experience Specialist (German Speaking)
The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Aviation, Defense & Aerospace
- Opportunity to make a positive impact
The Job
You will be responsible for :
- Acquiring and managing relationships with corporate and institutional clients in your area of focus to achieve sales targets and business objectives.
- Developing strong internal relationships to optimise service delivery and ensure all practices are in line with internal guidelines and statutory requirements.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
The Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Aviation, Defense & Aerospace industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are highly goal driven and work well in fast paced environments
- You pay strong attention to detail and deliver work that is of a high standard
- You are willing to undertake more than 60% travel.
The Employer
Our client believe that talent runs businesses - and the right recruitment partner can unlock unlimited potential within your organisation.
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