Customer Experience Specialist (German Speaking) Bucharest

Customer Experience Specialist (German Speaking)
Bucureşti
Bucharest, Bucharest, Romania

At In
Hire we believe that talent runs businesses - and the right recruitment partner can unlock unlimited potential within your organisation. That's why we've reimagined recruitment from the ground up. Beyond checking resume boxes, we seek candidates who ignite possibilities, challenge the status quo and elevate every role they touch. Our process focuses as much on cultural fit, motivation and mindset as on experience and skillsets. What truly sets us apart though is our commitment to creating mutual value - for both clients and candidates alike. We believe the right hire unleashes untold opportunities; the perfect role unleashes a person's fullest potential.   We deeply understand the needs, pain points and growth ambitions of our clients. Then we tap our network of over 2 million global professionals to identify the exact talents and perspectives aligned to your biggest priorities.  Once hired, our retainership model ensures your new recruits receive ongoing support to integrate, develop and thrive within your culture. We stay invested in their
- term motivation and engagement.   We're committed to providing unparalleled service and benefits to our clients, including: * Access to a network of top talent, including passive candidates who aren't actively job searching * Customised recruitment solutions tailored to your unique needs and requirements * Advanced data analytics and reporting, providing valuable insights into the job market and candidate pool * Personalised support and guidance throughout the recruitment process * Competitive pricing and flexible billing options

The Role

You will be responsible for :

• Acquiring and managing relationships with corporate and institutional clients in your area of focus to achieve sales targets and business objectives.
• Developing strong internal relationships to optimise service delivery and ensure all practices are in line with internal guidelines and statutory requirements.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Aviation, Defense & Aerospace industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments
• You pay strong attention to detail and deliver work that is of a high standard
• You are willing to undertake more than 60% travel.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Aviation, Defense & Aerospace
• Opportunity to make a positive impact