Customer Onboarding Specialist Sibiu

Customer Onboarding Specialist
Sibiu
Sibiu, Sibiu, Romania

About the Job

Our aim is to understand in depth both the needs of the families and the skills of caregivers using our platform.

We strive to address the problems families face with their aging
- ones as well those the caregivers confront when seeking an assignment through technology so as to give patients the opportunity to age gracefully in a familiar environment and caregivers the chance to excel at their jobs.

Join the marta team now!

We are looking for a Caregiver Onboarding Manager to join a young, dynamic and
- performing team in Sibiu.

Your Role in our team

Your main responsibility is to contact caregivers that have expressed interest in working under the marta franchise in order to present the product, explain the terms and conditions of collaboration, and assess their fit with the marta offering. You will:

• Conduct phone calls with platform users to present marta offering and terms and conditions of collaboration (no cold calls)
• Guide interested customers/platform users to build profile so as to achieve maximum benefits from platform
• Respond to online inquiries on various social media platforms
• Resolve issues raised by users quickly and efficiently
• Understand
  - depth and detail the marta product and terms of collaboration
• Maintain careful, detailed and precise records in CRM tool about customer interactions

Your Profile

• Have 2 years experience in a customer service role
• You are an open and communicative person, and you enjoy working with people
• You are at ease on the phone and able to present product offering confidently
• You are able to work efficiently and independently
• You speak fluent Romanian and English; knowledge of German is an advantage
• You are familiar with the Google Workspace suite of products and other digital tools (Slack, Salesforce, etc. )

Why marta?

We offer you

• A top package: salary + meal vouchers + private health insurance
• A modern, open and comfortable work environment in Sibiu
• The chance to develop professionally in a young, dynamic and
  - performing tech
  - up

Warum wir marta gegründet haben.

Als wir eine 24-Stunden-Betreuung für unsere Angehörigen suchten, fühlten wir uns auf diesem komplizierten und überteuerten Markt oft allein gelassen. Außerdem wurden wir wütend, als wir feststellten, dass die Agenturen einen Großteil des Gehalts, das wir unseren Pflegekräften zahlten, einbehielten. Nach fünf Jahren erfolgloser Suche nach einer seriösen Agentur haben wir es uns 2020 zur Aufgabe gemacht, die 24-Stunden-Betreuung in Deutschland zu verbessern und schließlich marta gegründet.

In Erinnerung an Marta, die uns jahrelang liebevoll bei der Pflege unserer Großeltern unterstützt hat, haben wir das Unternehmen nach ihr benannt.